Booking and Cancellation Policy
Last updated: 18/10/2026
1. Payments
- Tours without name-specific tickets (Vinicunca, Humantay, Sacred Valley, City Tour, adventure): 30% deposit to confirm; balance due by the day before the tour.
- Tours with name-specific tickets (Machu Picchu, train, Inca Trail, Salkantay with Machu Picchu entry): 100% payment so we can purchase the tickets in your name.
- Multi-day packages: 50% deposit; balance due up to 30 days before the start of the trip.
Payment methods: credit or debit card and bank transfer, via a secure payment link. Bank fees for international transfers are paid by the sender.
2. Date changes
Free of charge up to 72 hours before the tour, subject to availability. For services with name-specific tickets, the conditions and fees set by the issuing companies (train, citadel entry) apply; we will let you know about them before making the change.
3. Cancellation by the traveler
| Notice | Tours without name-specific tickets | Services with name-specific tickets / packages |
|---|---|---|
| More than 30 days | 100% refund | Full refund minus tickets already issued |
| Between 7 and 30 days | 100% refund | 50% refund of services not yet issued |
| Between 72 h and 7 days | 50% refund | No refund on tickets; hotels and recoverable services are refunded |
| Less than 72 h or no-show | No refund | No refund |
Name-specific tickets (Machu Picchu, Inca Trail, train) are non-refundable once issued, as required by the issuing entities.
4. Cancellation by the agency
If we cancel a service for reasons attributable to us, we will offer you an alternative date or a 100% refund of the amount paid. In cases of force majeure (road closures, natural disasters, orders from the authorities), we will offer a substitute service or a refund of the recoverable amounts.
5. Refund timeframe
Refunds are processed through the same payment method within 15 business days of approval.