Online Complaints Book (Libro de Reclamaciones Virtual)

In accordance with Peru's Consumer Protection and Defense Code (Ley N.° 29571) and the Complaints Book Regulations, we provide this online complaint form.

Provider details
[RAZÓN SOCIAL – PRUEBA] · RUC [RUC]
[Dirección del establecimiento], Cusco, Perú
Date: 19/10/2026

1. Identification of the complaining consumer

Full name *

Document type *

Document number *

Phone

Email *

Address *

I am a minor

2. Identification of the contracted good or service

Type *

Amount claimed (optional)

Description (tour, date, booking code) *

3. Details of the complaint and the consumer's request

Claim (Reclamo)Dissatisfaction related to the products or services. Complaint (Queja)Dissatisfaction not related to the products or services, or discontent with customer service.

Details *

Request *

I declare that the information provided is true.

I authorize the processing of my personal data in accordance with the Privacy Policy.

The provider must respond to the complaint within no more than fifteen (15) business days. Filing a complaint does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a report with Indecopi.